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Remote desktop control
Connect to customer machines for troubleshooting, software setup, training, and hands-on support sessions.
1Help gives your team a branded remote access experience for attended sessions, unattended service installs, customer troubleshooting, and live visibility into who is connected to your server.
Built around a branded remote support client and a private 1Help server, with the operational controls needed to keep sessions visible, manageable, and customer-ready.
Connect to customer machines for troubleshooting, software setup, training, and hands-on support sessions.
Deploy the client as a Windows service so authorized technicians can reach approved systems when users are away.
See active connections, observed session duration, last known client IP, location labels, and registered device IDs.
Drop suspicious live sessions, block unwanted IPs, unblock trusted clients, and keep the blocklist visible in the dashboard.
Policy-based controls help limit remote support activity to approved regions and trusted environments.
Deliver a clean, professional support experience tailored to your team's workflow and standards.
Download the current 1Help builds for customer and technician workflows.
1Help is designed for the reality of remote support: you need speed, but you also need visibility and control.
Start with the portable client, or open the protected console to review current connections.